The shipping / handling charges applicable on each product are specified on the Website. In the event any additional charge(s) (whether on account of special delivery requests, redelivery requests or otherwise) are payable on a product, the same will be communicated to you, by email, prior to dispatch of your order. The Herb Boutique reserves the right to withhold delivered of products for non-payment of such additional charges.
Ordinary Delivery Timelines:-
The estimated delivery time for each product is 3-5 working days. We will render our best efforts to ensure your product is delivered within the specified timeframe. However, these timeframes are only an estimate and we do not guarantee delivery of your product within the said timeframe.
Our shipping timeframes are as follows:-
Standard Air Shipping: This is the method used to most small-medium sized non-fragile items. You may expect to receive your order within 3-5 business days from the date of shipment within metro cities.
Made to Order, Customised and Pre-Order Items: These will be delivered as per the timelines mentioned on the product page of each item. There may be unforeseen delays due to manufacturing or import delays. We will inform you of these delays as and when possible.
Extended Delivery Timelines:-
In certain cases the delivery timelines may vary from those specified on the Website, amongst others, for the following reasons:
- Our inability to verify the details of the customer who has elected to pay for the product via COD.
- Products which are made-to order or customised based on your requirement.
- The area in which the product is to be delivered is not supported by our shipping partners.
Ordinarily, The Herb Boutique will promptly notify you of an anticipated delay in the delivery of your product(s).
Delivery of your Order:-
Your order maybe delivered in multiple packages. In such an event we request you to pay for only that package as has been received by you. At the time of delivery, please inspect the outside packaging to ensure that there is no physical damage. If damaged, do not accept delivery of the order and immediately get in touch with us at email@example.com or call us on (+91) – 9306292491
Cash on Delivery (COD) may not be available at certain geographical locations. In such cases, The Herb Boutique will inform you via phone/email about the same. Our shipping partners will make three attempts to deliver COD orders after which the product will be returned to the shipper / our office. The order will then be treated as cancelled by The Herb Boutique and you may need to place a fresh order for the product. For COD orders, we would be grateful if you could tender exact change at the time of delivery. The Herb Boutique reserves the right to cancel orders where COD is not possible
If for some reason, your product has not been delivered to you within the estimated timeframe specified on the Website, please confirm with your co-workers / family members if they have received the same on your behalf. If your product has not been received by you / your family members / co-workers then please get in touch with us at firstname.lastname@example.org or call us on (+91) – 9306292491